Medstar Transportation is seeking a Customer Service Representative to join our Professional Office Team!

If you are a team player who is reliable, hard working, positive, a fast learner, detail oriented, can work without having to look at your personal cell phone during your shift and loves to help people, then please continue filling out this application.

Responsibilities:

Answer incoming calls.
Assist callers in a positive and helpful manner.
When possible handle or resolve simple/common driver or client issues instead of escalating to a supervisor.
Accurately schedule and data enter trips for clients, facilities, brokers via telephone, fax, and email.
Monitor reservation folders to ensure trips have been entered in a timely manner.
- Inbox MUST be zeroed out daily
Gather and document information to pass to a supervisor when receiving a complaint or compliment.
Complete all double checks
- Double check entries
- Double check reservation folder and fax machine before leaving to ensure all rides have been entered.
Complete Customer Service Surveys weekly (goals as delegated by management)
Fill in for team members as needed.
Complete all assigned tasks in a timely and accurate manner.
Assist drivers in locating difficult addresses, utilizing maps and knowledge of the city.
Maintain Paperless Culture.

Requirements

Customer Service Experience
Excellent Communication Skills
Working Knowledge of Microsoft Office, especially excel
Working Knowledge of Google docs
Typing speed of 40 WPM
Proficient Computer Skills
Team player
Dependable and Reliable
Quick Learner
Bilingual preferred